Welcome to Service Near OnDemand Home Service! This Privacy Policy informs you about how your personal information is collected, used, secured and shared when you use the Service Near OnDemand Home Service mobile application and website located at www.servicenear.com (“Website,” or “Site). The Website, Site and Mobile Application are collectively referred to as the “App” or the “Service.”
The App is owned and operated by Service Near, Inc a company organized in accordance with the State laws of [STATE] (hereinafter “Company,” “We,” “Us,” or “Our”). Any reference in this Privacy Policy to the “User,” “You” or “Your,” refers to you, the App User and any reference to the Company, refer to Service Near, Inc.
Please read this Privacy Policy carefully to familiarize yourself with our practices regarding the collection and use of your personal data. We urge you not to use the App and provide us with any personal information if you do not expressly agree with our collection and use of your personal data as described hereunder. By proceeding to download the App and creating a User Account, you hereby give us your express consent to the collection and use of your Personal Information as stated herein.
Unless expressly specified otherwise, any reference to the following words shall have the meaning as defined below:
“Service Provider” - refers to a User who offers authorized Services through the App.
“Service Requester” or “Client” - refers to Users who use the App to post Service Request and find local Service Providers.
1. Service Requester
INFORMATION YOU PROVIDE US VOLUNTARILY
There is some personal information that you voluntarily provide us when you use the App. Some of the voluntarily submitted information is mandatory, and the rest is optional. Mandatory information is required for us to deliver our service to you. We will clearly inform you which elements of personal information are mandatory and which are optional.
You currently provide us with personal information when you:
● Create a User Account
When you sign up to create an account on the App, we request you to provide your full name, your email address, and your phone number.
This information is used to:
● Post Service Requests
When you post a Service Request on the App, we receive the content of your Service Request. We use this information to notify Service Providers in your local area that match your service category and sub-category. This information is shared with the matching Service Providers who are then able to send you a quote for the Job Request.
● Book a Service
When you book a Service through the App, we gain information about your address where the Requested Service will be performed, the amount quoted by the Service Provider that you accepted as well as your selected Service Provider. We use this information to deliver our Service to you.
● When you leave a Service Rating and Review
After your booking is complete, you are offered the opportunity to rate and review the Service Provider. When you leave a review, we will have access to the content of your review, and it will be publicly visible to all those who view the Service Provider’s profile. Please do not share any personal information in public reviews that you do not wish to be visible to all other Users.
● Request to receive notifications
If you opt-in to receive email notifications from us, we will use your email address to send you selected notifications.
● Contact us
When you contact our Customer Support or send us an email, we collect your email address as well as the content of your message. We use this information to reply to your request and to contact you.
INFORMATION WE COLLECT FROM YOUR USE OF OUR SERVICE
When you use the App, we automatically collect certain personal information about you such as the device you use to access our service, your IP address, your geographical location, and other similar information. We use this information to deliver App services to our Users.
OTHER REASONS FOR PROCESSING YOUR PERSONAL INFORMATION
In addition to the above, we may also process your personal information to improve our service to you and for our business analytics purposes.
2. Service Provide
INFORMATION YOU PROVIDE US VOLUNTARILY
When you apply for a Service Provider account through the App, there is some personal information that you voluntarily provide us. Some of the voluntarily provided information is mandatory, and we use this information to assess your Service Provider application.
You currently provide us with personal information when you:
● Apply for a Service Provider Account
When you apply for a Service Provider Account, we request you to provide your full name, your email address, your phone number, your social security number or license number. You will also be required to submit your service license, certificates and other relevant proof of eligibility to perform the Home Services that you wish to offer through the App.
This information is used to:
● Create Home Services on your Profile
When you create a new Home Service on your Service Provider profile, we receive information about the content of your Home Service. We use this information to show your profile in search results when a Service Requester in your area searches for that Home Service. We also notify you when a Service Requester posts a Job that matches the Home Services offered by you. This information is shared with the Service Requesters to enable them to contact you.
● Book a Service
When a Service Requester books your Home Service through the App, we gain information about the amount quoted by you as well as the details of the Service Request you agreed to perform. We use this information to deliver our App Service to you.
● Your Service Ratings and Reviews
When a Service Requester leaves a review for your Service, we gain access to the content of the Rating and Review. We make this information publicly available on your Service Provider profile.
● Request to receive notifications
If you opt-in to receive email notifications from us, we will use your email address to send you selected notifications.
● Contact us
When you contact our Customer Support or send us an email, we collect your email address as well as the content of your message. We use this information to reply to your request and to contact you.
INFORMATION WE COLLECT FROM YOUR USE OF OUR SERVICE
When you use the App, we automatically collect certain personal information about you such as the device you use to access our service, your IP address, your geographical location, and other similar information. We use this information to deliver App services to our Users.
OTHER REASONS FOR PROCESSING YOUR PERSONAL INFORMATION
In addition to the above, we may also process your personal information to improve our service to you and for our business analytics purposes.
We may share your personal information for the following purposes:
● Email distribution Tools
When you subscribe to receive marketing material or notifications, we will use third-party email distribution tools to send emails to you.
Third-Party Service Providers
From time to time we may employ other service providers to help us in facilitating our App to you and to assist us with intelligent analysis of how our Users use our Service. These Third-Party Service Providers will gain access to your personal data in the course of performing these tasks on our behalf.
Compliance With Laws
We reserve the right to disclose your Personal Information when required to do so for our compliance with any applicable laws and upon reasonable requests of any government bodies or regulatory authorities.
To enforce our rights
We may share your personal information to enforce our contractual or other legal rights arising out of our Agreement with you.
Mergers and Acquisitions
In the event we undergo any merger or acquisition, we may share your personal data with the other entity. Please note where we disclose your personal data with a new entity in the event of a merger or acquisition, you will retain substantially the same privacy rights as you have under this privacy policy.
We use the Personal information you provide us with to inform you about changes or updates to the App and to send promotional material to you. You can select to stop receiving communication from us, at any time, by simply clicking the unsubscribe link at the bottom of our email or by simply contacting us at info@servicenear.com.
California Online Privacy Protection Act (“CalOPPA”) requires us to inform our Users how we respond to Do Not Track (“DNT”) signals. We currently do not respond to DNT signals.
We make use of cookies on our Website.
What are cookies?
Cookies are small files with data that we use to identify you as a unique User. We do not associate any of your Personal Information with these unique identifier files. We send cookies to your browser from our website, and these cookies are stored on your computer’s hard drive. You can tell your browser to decline all cookies or to indicate when a cookie is being sent. In the event that you decide to decline cookies from our Website, you may not be able to use some parts of our Service. We use cookies to improve your user experience on our Website.
How long do cookies remain on my device?
We use session cookies as well as persistent cookies on our Website. Session cookies are immediately deleted from your hard drive after the end of your browser session. However, persistent cookies remain on your hard drive for a minimum period of time unless you clear them manually from your device.
Don’t want to accept cookies?
You can set your default browser setting to reject cookies from third-party websites. To learn more about cookies, please visit www.allaboutcookies.org.
We strive to keep all your Personal Information secure. We use all commercially viable means and industry best practices to protect your Personal Information, but our software and service are built upon various other software and hardware components that may have security vulnerabilities, which is why we are unable to offer any guarantees of its security.
Our App may contain links to our social media pages as well as other third-party websites that are not owned or operated by us. When you click on such links, you will be redirected to such third-party website. All third-party websites are governed by their own Privacy Policy. You are advised to always review the Privacy Policy of a third-party website before providing your personal information. The Company will not be held liable for any actions, losses or claims arising from your use of such third-party websites or their practices. Your decision to access any third-party website is entirely at your own risk.
We reserve the right to modify and update this Privacy Policy at any time. When we make any changes in our privacy practices or this policy we will notify you of such changes by updating the last modified date on the top of this page. You are advised to review this Policy periodically. All changes will be effective from the date the updated Privacy Policy is posted on our website.
Our Service is not targeted at persons under the age of 18 ("Children"). If you are aware that a child has provided his/her personal information to us, please contact us with the details of the incident, and we will take steps to remove such information from our database.
You have the right to request access to your personally identifiable information that we hold and to update or edit this information to ensure it is current and accurate. Please note that in order to ensure the safety of your data, we may need to verify your identity before we grant you access to your personal information. We will only retain your personal data as long as necessary to deliver our service to you or to assist us in resolving any disputes that are either anticipated or ongoing.
To exercise your right to access your personal information, you may contact us at the contact details provided below with the words “personal information” in the subject line.
You have the right to request access to your personally identifiable information that we hold and to update or edit this information to ensure it is current and accurate. Please note that in order to ensure the safety of your data, we may need to verify your identity before we grant you access to your personal information. We will only retain your personal data as long as necessary to deliver our service to you or to assist us in resolving any disputes that are either anticipated or ongoing.
If you have any questions about this Privacy Policy, please contact us at info@servicenear.com.